Ask Google: Check on the Status of Instacart Orders Without Lifting a Finger!

Get the information you need, faster! Say “Ok Google” to conveniently navigate to Instacart delivery and pickup information, so you could edit your order and check upcoming delivery times.

Make sure that you have the latest versions of the Google and Instacart apps on Android to start multi-tasking! Just tap the Google app icon to see handy cards from Google and Instacart to simplify your life.

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We’ve Expanded Grocery Delivery in Chicago And Added Standard Market!

Exciting news straight out of Chicago: We’ve added Standard Market (hooray!) and expanded our delivery area to Naperville and additional suburbs including Oak Brook, Westmont, Hinsdale, Clarendon Hills, and Downers Grove.

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“Quite simply, we love to eat, and we want to share that love with you,” said Ken Tsang, Director of Technology and Marketing at Standard Market. “That’s why we work hard to make and source the best tasting foods at Standard Market. We’re excited to share our creations and discoveries with Instacart customers and allow you to ‘make every meal special’ from the convenience of your home.”

Starting today, customers in Naperville, Oak Brook, Westmont, Hinsdale, Clarendon Hills, and Downers Grove can order any item carried in their neighborhood Whole Foods Market, Costco, and Standard Market stores and have them delivered to their doorstep in as little as one hour. As always, Costco memberships are not required. Customers can also look for additional retailers to be added in the coming weeks, it’s going to be a great summer!

Chicago was the second market that we launched and is now available to over 6 million Chicago area residents. For a full map of coverage, visit https://www.instacart.com/locations/chicago.

Petco and Instacart Add Additional Markets, Now Offering One-Hour Delivery in 14 Cities

We are expanding our partnership with Petco today! Beginning today, customers in 14 metro areas served by Instacart can order from Petco stores and have everything delivered in as quickly as one hour.

Customers in the following cities can order from Petco: Atlanta, Austin, Boulder, Boston, Chicago, Denver, Houston, Los Angeles, Philadelphia, Portland (OR), San Francisco, San Jose, Seattle and Washington, DC. Petco delivery will be coming to NYC later this summer.

Selection is always important to us, and this partnership is no different! From dog treats to toys, our customers can choose from 11,000+ Petco and Unleashed by Petco products!

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We partnered with Petco in San Francisco and Boston earlier this year, and asked some of our customers in those cities how ordering from Petco on Instacart has made their lives easier!

Check out some sweet customer testimonials below, and share your story on social media (confession: we love seeing your adorable pet photos), order from Petco today!

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“I have mobility issues so I was delighted to see Petco on Instacart. Someone else has to carry the heavy bags of food and litter!”- Karin K., San Francisco, CA

“Instacart shoppers’ attention to detail is so impressive and the drivers’ arrival with a big smile makes it more than just a delivery.”- Clare G., Arlington, MA

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“It was super quick – less than an hour and saved me an Uber ride or Zipcar to Petco!”- Donna V., San Francisco, CA

Greater Pricing Transparency

Our pricing model has always been simple and transparent: the price you see on Instacart for any given product is what you pay.

Over time, we’ve heard customers say they would appreciate greater transparency into how pricing on Instacart compares with the pricing in retail stores, so today we’re launching a fully transparent model to help with this comparison.

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Here’s how it works:

In most cases, prices on Instacart are the same as local in-store prices. However, sometimes they are not. Customers will now see a badge on the front page for each store explaining how the prices for that store’s items on Instacart compare to in-store prices.

When that badge says “Prices are same as in-store” (which is most of the time!), it means that the prices for that store’s items on Instacart are, on average, the same as the prices that retailer regularly charges in their physical stores (more details below).

For stores where the prices on Instacart represent a markup over in-store prices, we clearly display that prices “May be higher than in-store.” Customers can click on the badge to show more detailed information including our estimate of the average price difference.

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In addition, we include information on our new Store Prices page to explain who actually sets the prices that users will see on Instacart. In most cases, the retailer sets the prices for their products on Instacart. In some limited cases, Instacart sets the price you see. It’s now easy to tell which is the case while you’re shopping.

You’ll also see information about how prices compare to in-store prices on an item’s detail page.

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With these new features, we hope it becomes even easier for customers to get information about Instacart pricing and to make informed purchasing decisions. As always, we’ll continue to look for more ways to improve the customer experience on Instacart, so stay tuned!

More Details on Store Pricing:

Stores may change prices rapidly (even throughout the day) and prices may differ across a retailer’s physical store locations for a specific item, so our pricing estimates apply on average across store inventory based on the information that we have.

Busy Pricing at Instacart

At Instacart, we talk to customers every day. Something we hear over and over is that our customers want Instacart to be more reliable during our busiest hours. As you may have noticed, there are times when there aren’t enough Shoppers to match the number of deliveries requested by our customers.

instacart-groceries-delivered-to-momToday, we’re launching a feature called Busy Pricing to improve our reliability. Our goal is to eliminate times when delivery is unavailable, so that Instacart is always reliable. If there are far more delivery requests than available Shoppers, Busy Pricing will add a small fee to the delivery cost. Busy Pricing only affects popular delivery times.

What you need to know about Busy Pricing:

  • You’ll see Busy Pricing when most customers want a delivery, like Sunday nights
  • Busy Pricing only applies to popular delivery times
  • Delivery times with Busy Pricing are clearly shown during checkout in orange
  • Busy Pricing starts at just $1 on top of our low delivery fees; the exact fee depends on how busy our Shoppers are
  • Avoid Busy Pricing by placing your order in advance
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Busy Pricing in the Instacart app

We hope the effect of Busy Pricing is that many more delivery times are available for the people who need them the most.

Learn more about Busy Pricing

We want to hear from you. Please tell us what you think about Busy Pricing: happycustomers@instacart.com

Superlucky with SuperFresh

Today we have launched a trial partnership with A&P, one of the largest grocery chains in the Northeast! We already delivered a selection of items from A&P-owned SuperFresh – with this formal partnership in place, we will now deliver the full assortment of SuperFresh items including their delicious, large selection of natural products, international cuisines, prepared foods and private label items.

We will deliver SuperFresh to customers in our Philadelphia and Montgomery County zones, extending from Center City to the Philadelphia Main Line all the way to Malvern, Phoenixville and Blue Bell.

“We’re excited to pilot this new on-line shopping capability for our Philadelphia SuperFresh customers in partnership with Instacart to ensure customers have access to our full range of offerings for delivery,” said Nirup Krishnamurthy, Chief Strategy Officer at A&P.”

“Superfresh is a staple in the Philadelphia community, and has consistently been one of Instacart’s most popular options,” said Nilam Ganenthiran, Head of Business Development & Strategy for Instacart. “Given A&P’s large presence on the east coast, this partnership has the potential to be far reaching.”

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In the spirit of St. Patrick’s Day, we want to spread the good vibes all week long! Place an order with SuperFresh prior to 3/22 at 10PM EST or send us an email telling us you want to enter for a chance to win Instacart Express (free delivery) for a full year!

Order from SuperFresh email us by 3/22 at 10PM EST and you’ll automatically be entered to win.*

About A&P (owners of SuperFresh)

Since 1859, the simple letters “A&P” have stood as a trusted source of fresh, high-quality food for the family dinner table. Starting with our first store at the corner of Vesey and Church streets in New York City, The Great Atlantic & Pacific Tea Company continually strives to better meet the needs of families in all of the neighborhoods we serve.

Today, with 300 stores operating under the A&P, Food Basics, The Food Emporium, Pathmark, Superfresh and Waldbaum’s banners, we’re proud to be one of the largest grocery companies in the Northeast. Despite our size, we are still a local business, working with local growers, bakers and manufacturers. Our goal is to bring personal, top-notch service to the millions of people living in the diverse communities of the Northeast.

 

* Five Instacart Express memberships will be awarded among the entrants. Odds of winning depend on the number of entries received.