Updates to Our Shopping Experience
We recently announced a change to the way we pay shoppers to help them earn more on busy days, have a greater sense for what they will earn each week and receive a more consistent level of pay.
After announcing this change we heard from shoppers that they liked most of the changes but wanted to retain the ability for customers to tip online. We understand their concern and have decided to continue to accept tips.
How it will work:
As we previously announced, customers will now see a service amount at checkout. This payment will be used to guarantee a high commission for all shoppers to help smooth out variations in pay. Shoppers will no longer have to count on unpredictable tips for the majority of their compensation.
Customers will retain their ability to tip at their discretion for exceptional service and the Instacart platform will continue to make it possible to do so. These tips will go directly to the shopper delivering the order.
This update will launch on October 17 in Washington DC and in San Francisco and to all other markets on October 24. Customers will see the change in their respective market on web with mobile launching shortly thereafter.
